RAIN SERVICE

Not sure where to start with the CONSTANT frustration.

I cancelled my service at the end of July due to Rain being more down than up and I needed to port one of sim numbers back to Vodacom. I was told I have until 24th August to do this, however on the 1st August all my services were cancelled.

After many many phone calls shouting, threatening etc they eventually sent me a replacement sim that I received yesterday but was told I cannot port the number until my bill has been paid (which I did pay at the end of July) but apparently I have been paying postpaid so now they say I can only port the number once the payment comes off for July at the end of August - which is not my fault they way they do their billing.

They assured me that I can use the sim as is for now until it can be ported. This number is linked to internet banking etc. which has been inaccessible since 1st August and counting.

I cannot get the Raintalk app to work with the new sim - It sends the OTP to activate then looks like it is coming up and then I get the message "CONNECTION FAILED" then it takes me back to the activation screen and sometimes I get the message "Licence Expired"?

I have called and called the contact centre several times leaving a message for Isaac in the porting department to call me back as he kindly assisted me yesterday but up to now now call back or response to my several emails & calls.

I am at wits end and not sure what to do further!