Rain servi eis disgusting

At inception I paid an upfront amount for wifi, this was more than 3 years ago. My usual payment date was 25th religiously. Recently my last payment was 25th July 2023, my next payment was supposed to be the 25th August 2023. However o the 10tj of Agust I decided to change my payment date to the 01st going forward. Today my wifi was switched off after this change no warning, I am told I now owe R997 as I changed my payment day, so I am required to pay R997 immediately and again R997 o the 01 of Septembet which does not make sense.I therefor requested them to change back my payme date to 25th, which means on the 25th of August I will still pay the normal premium and no issues and now it can't happened. It does not make sense thag I am double charged for changing the payment day. On top of that I had 2 consultation from support who does not seem to understand the lauanguage is like they are from another country, they put me on hold for forever. THE LAST CALL I WAS ON HOLD FOR 55MINUTES, until I used my office number to call I dropped that call after an hour