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Silindile M

1 reviews | Active since Jul 2021

04 May 2022, 14:03

Rain seems not to know what they're doing.

After Rain assisted me with exchanging a Router, and they confirmed that I've been downgraded to the R499 subscription, which was confirmed by a guy called Peter whom called me on the 6th of April after I posted on Hello Peter.

They charged me the same R699 that I made it clear I cannot afford anymore and they expect me to pay. I was credited after the complaint I had of not being connected for almost a month,and R225 was outstanding and was supposed to be charged R499 as per my request and it was confirmed that it been changed before the new invoice was in place and on the 6th of April when the Peter guy called. The amount on the invoice shows R925 instead of R725. I called and spoke to the lady named Nokwanda on the 26th or 27th if I'm not mistaken, whom promised to call me back afret she's made a follow up. She never called back until today. I sent a follow up request with a reff on given by her, I got confirmation email that someone will call me. Still nothing. I'm really not sure how rain is gonna survive with such ****py service in the near future.

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Replies (16)
Rain
Rain's reply04 May 2022, 14:09
Official
Hi Silindile 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
SM
Silindile M's update10 May 2022, 12:47
Reviewer Update
Hi there. I still haven't heard from you guys till today. My query hasn't been resolved still, and yet yesterday I received a message from you guys offering me to pay 50% of the R924 and I'll be reconnected and I can pay the rest whenever I can, what about the query at hand?
SM
Silindile M's update12 May 2022, 15:30
Reviewer Update
Hi. I've received the new router, not sure if it's how you guys do things when one wants to downgrade, but I see the balance on my invoice hasn't been adjusted as yet. When can I expect to be adjusted so I can pay? And why do your customers have to end up coming to this platform before you guys can do the right thing?
SM
Silindile M's update13 May 2022, 12:10
Reviewer Update
Hi. The first time I spoke to Vangeli on the 11th of March 2022. Whom confirmed it will be done, but nothing. 2nd time around I spoke to Sbusiso Tuli on the 1st of April, 3rd time Peter on the 6th of April whom confirmed it was done then he sent a delivery guy with a new router as the old one was was faulty.I asked him several times if the down grade has been done this time around he said Yes. So I'vesince requested for an upgrade from the 11th of March 2022. I called Agri in the 26/27th after I saw an invoice and I realized it still not done. I spoke to Nokwanda and she said she will follow up and gave me reff no:*** but she didn't bother to come back to me.
SM
Silindile M's update13 May 2022, 14:34
Reviewer Update
Hi. I've made the payment that was showing on the invoice, I think that is after the credit has been done. Does this mean I'm successfully downgraded to the basic 5G? Also I received a message that I have been reconnected but I'm not. There's no Internet connection on the new router that was delivered yesterday. Please check for me.

Thank you.
SM
Silindile M's update13 May 2022, 15:41
Reviewer Update
I'm lost now, what is the R699 for now? The amount due on my invoice was R925 which I queried because I requested for a down grade long before the new invoice came out in March 2022 already. The new Wi-fi is not user friendly it's not connecting at all.
SM
Silindile M's update14 May 2022, 10:33
Reviewer Update
If you read my very first review you'llsee there's a month, March if I'm not mistaken whereby I didn't have internet connection because of a faulty router, for almost a month just after I made a payment.

I suggest you get your facts straight and adjust my invoice accordingly. I still not have internet connection. I still don't understand the purpose of the new router delivered on Thursday because I received a new ine already on the 7th of April already.
SM
Silindile M's update16 May 2022, 12:03
Reviewer Update
Hi. Can someone please assist me with the cancellation as I cannot deal with you guys anymore. How can you make our lives miserable with our own money? Please cancel, I don't wanna be doing back and forth with you guys, y'all service is terrible!
SM
Silindile M's update17 May 2022, 14:33
Reviewer Update
Hi

I would also appreciate if you check on you system about the March services that were not rendered as the router was faulty, which was fixed already until you came and told me about the crazy amount I don't know about.

I also need my refund of R425 I paid a couple of days ago as the downgrade issue was not fixed, meaning i was incorrectly charged for the month of April and the services were cut off. I am still not using your services to date as I'm still not connected to internet.

My address is: No 5 Helpmekaar Road Fleurhof junction 1709.


SM
Silindile M's update23 May 2022, 12:40
Reviewer Update
Hi. Please note the router is still not collected. Also I got a message she's morning that I'm re-connected and this OPPO router never connected ever since it was delivered. The dots are always grey and not blue like the previous one.
SM
Silindile M's update23 May 2022, 14:38
Reviewer Update
Thank you
SM
Silindile M's update27 Jun 2022, 15:32
Reviewer Update
Hi there.

Please note my account was debited with an amount of R699 and R193. 19, but a cancellation was confirmed the last time I spoke to you. Also the router router was collected shortly after.

Can I please be refunded my money back as I'm no longer using your services and it's been over two months already since I haven't been using your services, and remove my details from your system
SM
Silindile M's update27 Jun 2022, 22:04
Reviewer Update
Hi. Please note my account was debited in April and I had requested for the downgrade which was not done, instead y'all send an OPPO router which was useless to me as it never connected and ya'll never did anything about it after asking for assistance numerous times. Hence I ended up requesting for cancellation.

In May y'all didn't debit because I requested for cancellation already and that when I realized I'm free from you guys finally. Why come now in June? Please go back to the chats we had. In April y'all debited my account with an amount if R425 if I'm not mistaken because I had requested for a downgrade which was still not done. I need my refund back please.
SM
Silindile M's update29 Jun 2022, 11:13
Reviewer Update
Hi. Pleas refer to the review dated 4th May 2022 whereby I complained about you guys debing an amount of R925 in the 25th of April, which was later credited to R425 as I was not connected for a couple of days. As the router was faulty until a new one was delivered. You guys did debit my account in the month of April.
SM
Silindile M's update29 Jun 2022, 18:13
Reviewer Update
You clearly have no idea what you're talking about. I was without connection several times and still got charged for nothing, because of your guys ***********. There was never a time I owed you guys R1600! I don't owe Rain anything you know it , and I want my money back!
SM
Silindile M's update01 Jul 2022, 10:37
Reviewer Update
You guys are playing games and messing up with people's life! I'm gonna take this up with the Ombud and Icasa. I'm glad I have all the proof. Even the emails of y'all *********** service, because I wouldn't be in this situation if y'all did your job!