Hellopeter
Share Your Experience
CT
Cindy T

1 reviews | Active since Jun 2020

30 Dec 2022, 20:35

RAIN ******** PEOPLE WITH THEIR 5G INLIMITED PROMOTION

During the month of October 2022, I migrated from 4G Basic to 5G Basic. A few days thereafter I received an email and sms from RAIN stating that I have been upgraded to 5G unlimited as part of their PROMOTION which runs for 3 months. After 3 months I have the option to continue on the unlimited plan or cancel. NOWHERE IN THE SMS OR EMAIL did RAIN state that the Promotion should be PAID for by the subscriber. However, RAIN has been billing me for their PROMO 5G unlimited (WHICH I DID NOT ASK FOR), since October 2022. I have called in to the customer care number and since 13th December 2022, I have been receiving various messages advising that the matter has been escalated as I queried why I am being billed for something that I did not ask for, as well as why they are charging for a PROMOTION THEY put in place.

Today, 30th December 2022, I was once again told by the RAIN customer care consultant that she will make a note that I am being billed for something I did not ask for. I never get to speak to a Supervisor or Manager and the consultant could also not answer my question as to why RAIN charges their subscribers a fee when RAIN implemented the PROMOTION and the subscribers did not ask to be upgraded.

How many other subscribers are they ******** out of money for a PROMO THEY IMPLEMENTED? Instead of paying R529 per month for the past three months (for the plan to which I migrated), I have been billed R739 per month. For a single mother, the difference of R210 is a lot (x3 months).

RAIN has not reimbursed me for the overcharging on their part, and neither has a manager contacted me to rectify the situation. I am totally disgusted with the service, especially since I have been a RAIN subscriber for some time and never had any issues. RAIN pretends that it is running a promo but doesn't advise the clients that they will be billed for a promo. THIS IS TOTALLY UNACCEPTABLE AND I WILL NOT LEAVE THE MATTER HERE UNTIL THE SITUATION IS RESOLVED. RAIN IS ******** INNOCENT PEOPLE FROM HARD-EARNED MONEY, MONEY THAT COULD HAVE COVERED OTHER FINANCIAL OBLIGATIONS.

0
Replies (9)
Rain
Rain's reply31 Dec 2022, 07:50
Official
 

Hi  Cindy 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
CT
Cindy T's update31 Dec 2022, 12:22
Reviewer Update
WHAT DONT YOU PEOPLE UNDERSTAND!!! I UPGRADED TO THE BASIC PLAN OF R529 PER MONTH, FOR **** SAKE!!!!!!!!!!!!!!!!!!!!!!!

CT
Cindy T's update31 Dec 2022, 12:22
Reviewer Update
I am coming across SO many other people who are going through the same. A lot of people are complaining on so many platforms about RAIN upgrading them to a promotion package but never told them they would have to pay, and nothing is being done about the customer's complaints. HONESTLY PATHETIC.

CT
Cindy T's update31 Dec 2022, 12:22
Reviewer Update
So today, my bank account was debited R739 again (on the rain promo they implemented and never told me I would be billed for), instead of the R529 which I opted for. *** DIENS!

CT
Cindy T's update31 Dec 2022, 12:24
Reviewer Update
SORT OUT YOUR MESS AND STOP BILLING ME R739 PER MONTH INSTEAD OF R529!!!!!!!!!!!!!!!!!!!!! GO LISTEN TO THE ****ING VOICE RECORDINGS AND YOU WILL HEAR THAT I MIGRATED TO THE 5G BASIC PACKAGE OF R529 IN OCTOBER 2022!!!
CT
Cindy T's update31 Dec 2022, 13:46
Reviewer Update
OH MY GOD!!! IF YOU ACTUALLY READ MY MESSAGES YOU WOULD HAVE SEEN THAT I SAID I MIGRATED IN OCTOBER 2022.
CT
Cindy T's update02 Aug 2023, 12:32
Reviewer Update
It has now been 7 months since I posted my query regarding my reimbur*****t from Rain for overcharging me when switching over to 5G Basic in October 2022 and nothing has come from my request. I have never ever, once in my life, received such poor and pathetic customer service.
CT
Cindy T's update02 Aug 2023, 12:33
Reviewer Update
The last reply I received from Rain was on 31 December 2022 advising that the matter was escalated and that they will get back to me. Up to date (02/08/2023) nothing.
CT
Cindy T's update02 Feb 2024, 12:53
Reviewer Update
MY COMPLAINT HAS BEEN COMING SINCE OCTOBER 2022 - ABOVE CORRESPONDENCE REFERS. UP TO DATE, I HAVE LOGGED MORE THAN ONE COMPLAINT AND SINCE NOVEMBER 2023, I HAVE BEEN TOLD TO LODGE A BILLING COMPLAINT VIA THE RAIN APP, WHICH I HAVE DONE DILIGENTLY UP UNTIL THIS WEEK (JANUARY 2024). STILL, I HAVE NOT BEEN REIMBURSED AND NEITHER HAS ANYONE FROM RAIN MADE CONTACT WITH ME REGARDING AN OVERBILLING PROBLEM I HAVE BEEN EXPERIENCING SINCE 2022!!! INSTEAD, THEY ARE QUICK TO SEND ME PAYMENT REMINDERS THAT MY INTERNET WILL BE SUSPENDED SHOULD I NOT PAY! THIS IS PATHETIC! I HAVE TOLD RAIN ON SEVERAL OCCASIONS THAT THEY CAN GO AND LISTEN TO THE VOICE RECORDING OF WHEN I MIGRATED. HOW CAN A COMPANY TAKE 15 MONTHS TO SORT OUT ONE QUERY??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!