Rain ****med me & don’t have practice customer service!

I am angry & so very disappointed with how Rain treats their customers! The way you guys treated me, it’s still so hard for me to understand why.

Last year December I took the R699 5G subscription as I was going to start working from home. From day 1 it was not connecting, I emailed you guys, you responded & said you’ll get back to me within 48 hrs, I waited for a whole month with no response but they are able to deduct from my account. I had to call in & ask for your help, you then said you’ll bring someone to my house, the guy came to my house & told my mom it’s not working, he didn’t get back to me, Rain didn’t get back to me too, I had to call again to cancel, I paid for full 5/6 months without using it. I demanded a refund, they said I’ll get it after 10 days, a month passed I called again, same thing was told to me. I am still waiting for my refund, it’s almost 2 months now. They said they cancelled the cover but yesterday they still deducted from my account. I am so disgusted & I wish I never joined this company. My credit record will be bad because of you guys, I hate it & would never recommend it to anyone. I am still waiting for the day you guys will have a heart and stop ******** people.

I want all my money I have paid, I have never used your services & I told you guys to help me & still didn’t!