Rain ****med me

Rain ****med me

My services have just been disconnected despite payment made on 28 February 2023. Due to the bouncing debit orders that came through every month i decided to change my payment date from the 25th of every month to the 1st of every month, this change however, was after payment for February 2023 had gone through (the exact date for payment date is 8 March 2023).

i called Rain and they advised me that since i have changed my debit date i am supposed to pay AGAIN, despite the February 2023 payment which was successful anyway. They then said that in order to reconnect my services i have to pay half (let me reiterate that i have already paid on the 28th of February 2023). The amount required is not in my budget and i changed the payment date so that the next payment may go through on the 1st of April, the invoice actually states that my next payment due date is on the 1st of April.

The agent i spoke to was rude and told me that i should pay or cancel, however i have paid.