LM
Lesego M

1 reviews | Active since May 2020

07 Aug 2020, 08:30

RAIN ****

Rain is horrible. I have been billed double since I activated my Sim in April. In May the Sim decided not to work completely. I tried to get hold of them and they were no where to be found and become visible only when debiting. The worst of it I cancelled the Sim end of June but in July they debited R550 for the Sim card of R250. They took R518, R503, R333 with no Explanation. When I recently check my Dashboard that Sim Card that I cancelled is Still Active, and indicate that they will Debit on the 1st of September.

To those who are in the same predicament with me...My advise is to cancel the Card and Order a new one. My bank advised me to do that (as transactions of that nature cannot be reversed)...which means I will be in long waiting list for this RAIN to refund me, and evidence from the Reviews shows that they don't won't as they are Invisible. Come September the 1st, when they want to ***** me again, they won't have access to my bank details. Victims! Better cancel the Card and Order a new one and Pay a fee of R150. rather than dealing with RAIN uncer*****ies- of being debited as far as R2000.

N.B To those who are afraid of being blacklisted you can defend the matter at the Credit Bureau. I have done that with one service provider who debited R8000 on my account whilst i opened the Contract of R299.00 per month, and they made the Contract an Open Line with a limit of R8000 per month without my knowledge and consent.

Do not be shaken, Credit Bureau will listen to you ( and the advise is don't accept the matter when their Lawyers (debt collectors) calls you because it will be difficult for the Credit Bureau to intervene). Credit Buraus will assist without the service of the lawyers and immediately remove your name when blacklisted because that is not your agreement with RAIN. Experian is very good as compared to TransUnion.

To other who are knowledgeable (with Consumer Issues) please share the information with us, so that we know the do's and don't and meet hellopeter halfway. certain things we can intervene on our own...

I am waiting for RAIN for call me then this is on Record and I it won't be an easy road for them, and that's when I will engage hellopeter. they must bear in mind that they never bothered to respond to my queries and have been ******** me throughout.

Ciao!

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Replies (1)
Rain
Rain's reply07 Aug 2020, 08:51
Official
Hi Lesego

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline