Rain ****

Highly disappointed and disgusted in rain service. I have been experiencing problems with my rain connection since middle of May 2022 month and have been calling them on numerous occasions to have this problem resolved. After informing them that this service is unacceptable and that I could get fibre in my area for a much cheaper option due to no feedback received, one of the agents(Nokutula or Ngodlana whatever her name is)had the nerve to tell me then cancel it and take fibre and hung up the call. After no success and one very rude consultant, I eventually ended up cancelling my service with rain and going with the fibre option.

During this time of logging calls with numerous very helpful and willing to assist agents I requested that my deduction for 1 June 2022 be discounted as I haven’t used my internet for half the month. I’ve spoke to numerous agents again which are continually escalating and up until this day 12 July 2022, almost 2 months later have still not received any feedback. I have been given numerous reference numbers up until the last one I received of ***. I would really like it if my refund could be processed for internet that I have not been able to use for half a month.