Rain saying that I owe them when their router stopped working the moment I stopped paying

I've submitted callback requests via their platform, but I have received no response. Whereas they are fast when you want to subscribe.

Rain now claims that I owe R1,751, which I find completely unacceptable. This is a subscription, not a contract. I initially activated the subscription in November 2021 and paid R499 upfront at the time.

I stopped paying at the end of May 2025, and the router was not working after that point due to non-payment—meaning I had no access to the service they are billing me for. How can I owe money for a service I was no longer using and couldn’t even access?

I never signed a contract with Rain, nor did I agree to incur charges beyond what I paid for. The lack of transparency around billing is concerning, and their total lack of communication makes this situation even worse.

I am requesting the following:

Immediate cancellation of the subscription

A clear breakdown and explanation of the R1,751 charge

Written confirmation that the account has been closed and that no further billing will occur. To confirm when they will collect the router.

I am extremely frustrated with this experience and hope that raising the issue here will finally get a response from Rain.