Rain saying my SIM isn't RICA'd after 2 years using it.

Where do I even start...I have been using Rain for almost 2 years with only the odd issue, nothing too serious. Last night while we were still watching TV my wifi lost connection and I didn't think too much about it because it's something that happens sometimes. This morning when I noticed the problem persisted I contacted Rain and they informed me that someone from their support team would contact me, someone did in fact contact me but was unable to assist. I did troubleshooting on my router and figured out that it was a RICA issue, as I stated earlier, I've been using Rain for almost 2 years, I have 2 routers and suddenly the one router "has not been RICA'd" how is that even possible. No one contacted me afterwards and the issue still persists. Can someone please contact me and resolve this issue ASAP!!@