Rain SA ****** ME!!!

The month end of May 2022, I received my 5g router from Rain. I have not been able to use the plug and play device since receiving it. I have called Rain customer service countless times with no help only to find that my area is not 5g covered like they said it was, I was told that I would receive an immediate refund from the internet provider but it was another lie😔, 3weeks later I'm still still sitting with no wifi and no refund😡 I have spent more than R600 worth of airtime being placed on hold forever and on my lucky days an agent would pick up but they all keep singing the same B#@%SH#^# song about how they escalated the matter to the so called billing team.

I've never had to beg people for my money, let alone a Big company such as Rain. Can hellopeter help me get my money back.

P.s if I could also get compensated on the airtime I spent calling Rain customer service(had they just kept their word when they kept saying that they would call me back in the next 2 hours or 24-48hours as promised, my cellphone bill wouldn't have been so high in the month of June) Rain has cost me more money than the R499pm package just on airtime alone😡😡🤬 my cellphone bill is sitting on R1250 to be exact