Rain SA network

I recently had a highly frustrating experience with Rain Network's service, specifically regarding their call center and customer support. I had to make several calls to address an issue, but unfortunately, more than 10 times my calls were abruptly cut off while I was seeking assistance. This repeated disconnection made it extremely difficult to communicate my problem effectively and find a resolution.

During the few instances when I was able to speak to a representative, I encountered another issue: the language barrier. The individuals I spoke to seemed to have difficulty understanding my queries, and their responses often left me feeling more confused than before. Clear communication is vital when it comes to customer service, and this particular aspect was sorely lacking in my interactions with Rain Network's representatives.

Adding to my frustration, I had recently paid a substantial amount of money to Rain Network, totaling R1058.00, on the 28th of the month. However, now I am being informed that I need to make an additional payment of R1022.00 just a week later. This sudden change in payment requirements, without any clear explanation, further emphasizes the issues with Rain Network's billing system. It appears to be ineffective and poorly managed, causing unnecessary confusion and inconvenience for customers.

Overall, my experience with Rain Network's service has been highly disappointing. The frequent call disconnections, language barriers, and the sudden change in payment expectations have left me feeling frustrated and dissatisfied. The lack of efficient customer service further compounds the issues, as I was unable to find a satisfactory resolution to my problem. I hope Rain Network takes these concerns seriously and takes steps to improve their service quality, billing system, and customer support to avoid such frustrating experiences in the future.

To even consider that I'm using two of their routers i pay double subscription .