Rain SA is very disrespectful to clients

Rain is the worst internet service provider ever. Connection cuts and no one attends to it when you call.

I have recently lost my sim and requested a replacement, which I received in no time. My greatest struggle is now getting a sim swop, which is taking almost a week now. I called in on Thursday September 5th around 2pm and spoke to an agent named Maskelo at the Durban office, who told me it would take about 3 hours maximum then I'd be connected. The following day in the afternoon I was still not connected and called to speak to a Siboniso in the same office, who told me he was doing it while I was on the line and I be connect an hour thereafter. This was still another lie. I called in again the that evening, git through to the same Siboniso who now told me the process takes 24-48 hours. I asked to speak to a supervisor as Owen was available. Owen told me that he would try to get hold of one of the guys that actually do the sim swops, but he has less hope since it was already Friday evening and they may have knocked off, and advised that I request was sent to the guys on Thursday by Samkelo but no one responded yet. I am calling again now on Monday 9 the, four days later, and Owen still tells me no one is responding or attending to my request and I should waiting longer. I have never been this disrespected by a company in my life and a recommend that people who have not joined Rain should now.