HJ
Hein J
1 reviews | Active since Jun 2025
06 Jun 2025, 10:31
Rain SA Internet Provider - Circus?
Avoid Rain SA – Major Red Flags
Be cautious before signing up with Rain SA. Make sure to read recent reviews—there are increasing signs that the service may not be what it claims.
We’ve been without internet for six days, and the only response from their outsourced call center is to reboot the router. Eventually, we were told there's maintenance on a nearby tower, yet all other providers (MTN, Vodacom, Telkom, CellC) are fully operational in the same area.
No real support. No accountability. Still charging full fees.
If you need reliable internet—for work or home—stick to the bigger providers. They may cost more, but at least they deliver on service and support.
Helpful (0)
Replies (2)0
Replies (2)Rain's replyOfficial
06 Jun 2025, 10:43Hi Hein J,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Jun 2025, 10:43
Official
Hi Hein J,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
HJ
Hein J's updateReviewer Update
06 Jun 2025, 11:04Why do we have to go public to get a response from you? Surely this is not good business practice?
Who is going to reimburse me for buying data for a different service provider on the same tower? Vodacom and having no service since you deducted monthly subscription
Please go back to your roots, a local SA call center with skilled south african networking techs that are available to support south africans? We have many
Speaking to someone from spain or mexico reading a script is not a good image for your business, you are the only ISP in SA that does this,
Who is going to reimburse me for buying data for a different service provider on the same tower? Vodacom and having no service since you deducted monthly subscription
Please go back to your roots, a local SA call center with skilled south african networking techs that are available to support south africans? We have many
Speaking to someone from spain or mexico reading a script is not a good image for your business, you are the only ISP in SA that does this,
HJ
Hein J's update06 Jun 2025, 11:04
Reviewer Update
Why do we have to go public to get a response from you? Surely this is not good business practice?
Who is going to reimburse me for buying data for a different service provider on the same tower? Vodacom and having no service since you deducted monthly subscription
Please go back to your roots, a local SA call center with skilled south african networking techs that are available to support south africans? We have many
Speaking to someone from spain or mexico reading a script is not a good image for your business, you are the only ISP in SA that does this,
Who is going to reimburse me for buying data for a different service provider on the same tower? Vodacom and having no service since you deducted monthly subscription
Please go back to your roots, a local SA call center with skilled south african networking techs that are available to support south africans? We have many
Speaking to someone from spain or mexico reading a script is not a good image for your business, you are the only ISP in SA that does this,
