RAIN SA failed to fix my account

Rain tried to take off double the amount from my account and they are unable to fix this. It is a pay as you go cntract now they say I am R1249 in arrears which is not true. Hey Ronelle! 😊 I'm Sam, your go-to support person here at rain. What can I help you with today?

Good morning I want to know why the amount I have to pay is so high? I cancelled my old router last onth and only have to pay R649 so why try to deduct both of them now?

I'm transferring you to Leila, our billing agent, who can look into your account and explain the charges.

Good morning! It seems that the current amount due is R1,268, which includes both your previous and current charges. Your account is currently overdue, which might be why both amounts are being attempted for deduction. If you cancelled your old router, it might not have been processed yet. Would you like me to assist further with this?

I cancelled the other one only use one and was not behind on account or anything why are you charging both? I am only ussing the R649 the other one was canclled. C'mon be real and dont try to take advantage I am going to contact Hello Peter now since I was assured on the phonecall I will only pay R649 anad that is all that will ve deducted from my account.

I understand your concern. It appears that your account is currently showing an overdue amount of R1,268. This includes charges for both the current and previous services. The cancellation of your old router might not have been processed correctly, which is why both charges are appearing. Let me escalate this issue to our support team to ensure your cancellation is processed correctly and to adjust your billing accordingly. Would you like me to proceed with this?

Its a pay as you go month to month contract right? How is it possible to be an overdue account

Your account is currently showing as "Overdue" with a balance of R1,268. This might be due to the cancellation not being processed correctly. Since it's a month-to-month contract, you should only be charged for the services you are actively using. Let me escalate this to our support team to resolve the issue and ensure your billing reflects only the R649 plan. Would you like me to proceed with this?

Then the mistake is on your side not mine

I understand your frustration. Let me escalate this issue to our support team to investigate the billing discrepancy and ensure your account reflects the correct charges. I'll take care of this for you.

Maybe get people who know the job and do it correctly

I've escalated your issue to our support team, Ronelle. They will investigate the billing discrepancy and ensure your account reflects the correct charges. You'll be contacted once the issue is resolved. Thank you for your patience.

And if you disconnect my account today I will loose money so please dont do it its my work on the spell and I will take this further.

I've escalated your issue to our support team, Ronelle, and added a note to ticket #***0. They will investigate the billing discrepancy and ensure your account reflects the correct charges. Your concern about potential disconnection affecting your work has been noted for urgent resolution. Thank you for your patience.