JW
Jeremy W

1 reviews | Active since Jul 2023

02 Dec 2023, 13:46

RAIN SA day light ******s

I would never advise any person to sign up with rain . I specificcally asked for a month to month package from rain . Reason for this was in order for me not to incure debt i wad assured from rain that that is exactly what i got i was made to understand how the service would work was that for each month paid i would then receive service. If payment was not made service would then be cut following the next payment date. For 3months now not only have i been paying for full 30day service but only receiving 15days worth of service with Rain cutting my service on the 1st of every new month which leads to me spending 100's of rands speaking to the unproffesional call centre agents who apparently has no immediate managers or supervisors to further assist clients furthermore ive just been made aware of a r800 debt on a month to month contract which does not make sense. It is my strong opinion that Rain SA is being run by ******, if this happens to me on a monthly basis what about out senior citizens that blindly pay up.

0
Replies (2)
Rain
Rain's reply02 Dec 2023, 13:57
Official
Hi Jeremy

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you.

rain.
JW
Jeremy W's update03 Dec 2023, 15:58
Reviewer Update
So what you are saying is evenif we are not conected we must still pay . if thats the case then this product is not for me also i have treid numerous times to change my payment dat both on the app and by calling in . Im sorry to say but both you advertising and product description is miss leading