EM
Elle M
1 reviews | Active since Nov 2010
13 May 2025, 11:43
Rain *****s your money!
Yoh this is getting frustrating now. Can I get my 6 month refund please. This is my 4th hello Peter review in 4 months.
Router stopped working in Aug 2024 but I was still being debited despite non usage for 6 months.
Requested a refund for six months but I was only refunded for one month in Feb 2025.
May I please be refunded for the remaining 5 months?
Why can’t someone call me? All my reviews get a generic reply with no action. Why don’t you have a call centre?
Last communication was that the billing department would email me, still nothing.
I’ve been paying my account since Feb 25 and my account is up to date. I need this sorted out this week.
My new number is +27 (62) *** Previous reference number: ***0
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
13 May 2025, 15:29Hey Elle,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply13 May 2025, 15:29
Official
Hey Elle,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
EM
Elle M's updateReviewer Update
13 May 2025, 15:38I know that the refund was processed in Feb, only problem is that I was refunded R700 something when it was supposed to be about R4000. I’m not doing this with you please. Yoh Rain is frustrating hle
EM
Elle M's update13 May 2025, 15:38
Reviewer Update
I know that the refund was processed in Feb, only problem is that I was refunded R700 something when it was supposed to be about R4000. I’m not doing this with you please. Yoh Rain is frustrating hle
EM
Elle M's updateReviewer Update
13 May 2025, 15:52Please email me proof and I’ll email proof back to say it was only R700
And R2281.77 is still not equivalent to 6month debit orders.
Correct me if I’m wrong but R700 times 6 is not R2200
And R2281.77 is still not equivalent to 6month debit orders.
Correct me if I’m wrong but R700 times 6 is not R2200
EM
Elle M's update13 May 2025, 15:52
Reviewer Update
Please email me proof and I’ll email proof back to say it was only R700
And R2281.77 is still not equivalent to 6month debit orders.
Correct me if I’m wrong but R700 times 6 is not R2200
And R2281.77 is still not equivalent to 6month debit orders.
Correct me if I’m wrong but R700 times 6 is not R2200
EM
Elle M's updateReviewer Update
13 May 2025, 18:47Thank you. I hope it’s true this time coz I’ve been waiting for billing to email me for a month now
I need to see which account number the refund was sent to, cos I’m convinced it’s been sent to the wrong recipient
I need to see which account number the refund was sent to, cos I’m convinced it’s been sent to the wrong recipient
EM
Elle M's update13 May 2025, 18:47
Reviewer Update
Thank you. I hope it’s true this time coz I’ve been waiting for billing to email me for a month now
I need to see which account number the refund was sent to, cos I’m convinced it’s been sent to the wrong recipient
I need to see which account number the refund was sent to, cos I’m convinced it’s been sent to the wrong recipient
EM
Elle M's updateReviewer Update
27 May 2025, 13:44Hi
It’s been over a week since I heard from you
Still no email from your billing department
It’s been over a week since I heard from you
Still no email from your billing department
EM
Elle M's update27 May 2025, 13:44
Reviewer Update
Hi
It’s been over a week since I heard from you
Still no email from your billing department
It’s been over a week since I heard from you
Still no email from your billing department