CS
Cindy S
1 reviews | Active since Nov 2012
30 Dec 2024, 12:39
Rain *****s money
RAIN IS *****ING MY MONEY. It has been 7 days since receiving my router. Money was deducted for services not rendered. Router is still not activated. I have called and logged tickets, and not been assisted. They don't even bother to answer my calls anymore. If you are looking for a service provider DO NOT USE RAIN. Requested assistance through chat bot also, still nothing
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
30 Dec 2024, 12:58Hi Cindy,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Dec 2024, 12:58
Official
Hi Cindy,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CS
Cindy S's updateReviewer Update
31 Dec 2024, 10:13???
Why reply privately if no personal details are provided or requested?
What are you trying to hide?
I have not had any new feedback after I was assured I will not be kept in the dark.
Adjusting my billing is not enough... What about the time, money spent calling, logging tickets and not being assisted? Will I be compensated for that too??
Why reply privately if no personal details are provided or requested?
What are you trying to hide?
I have not had any new feedback after I was assured I will not be kept in the dark.
Adjusting my billing is not enough... What about the time, money spent calling, logging tickets and not being assisted? Will I be compensated for that too??
CS
Cindy S's update31 Dec 2024, 10:13
Reviewer Update
???
Why reply privately if no personal details are provided or requested?
What are you trying to hide?
I have not had any new feedback after I was assured I will not be kept in the dark.
Adjusting my billing is not enough... What about the time, money spent calling, logging tickets and not being assisted? Will I be compensated for that too??
Why reply privately if no personal details are provided or requested?
What are you trying to hide?
I have not had any new feedback after I was assured I will not be kept in the dark.
Adjusting my billing is not enough... What about the time, money spent calling, logging tickets and not being assisted? Will I be compensated for that too??
CS
Cindy S's updateReviewer Update
31 Dec 2024, 11:07No connection yet....
Hence my message?
Hence my message?
CS
Cindy S's update31 Dec 2024, 11:07
Reviewer Update
No connection yet....
Hence my message?
Hence my message?
CS
Cindy S's updateReviewer Update
31 Dec 2024, 11:44Cancellation sounds like the best option. As you have proved that you do not wish to assist.
How long will I wait for the refund?
Will there be penalties? It is ultimately your lack of service that necessitates this cancellation.
I will send address via private reply
How long will I wait for the refund?
Will there be penalties? It is ultimately your lack of service that necessitates this cancellation.
I will send address via private reply
CS
Cindy S's update31 Dec 2024, 11:44
Reviewer Update
Cancellation sounds like the best option. As you have proved that you do not wish to assist.
How long will I wait for the refund?
Will there be penalties? It is ultimately your lack of service that necessitates this cancellation.
I will send address via private reply
How long will I wait for the refund?
Will there be penalties? It is ultimately your lack of service that necessitates this cancellation.
I will send address via private reply