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DB
DeWet B

1 reviews | Active since Mar 2019

29 Mar 2024, 07:57

Rain *****s

Worst company ever. I spoke to them about moving houses and if I will have a proper connection where the consultant guarantee me yes because I wanted to cancel my service as yo my knowledge I won't have good connection. When I moved I had terrible connection. I logged a faulty signal for 2 months. They did not come out Rain to test. I then cancelled my service on which they billed me for 2 months still. I query the bill to accounts and still 2 months later I'm still waiting for Rain to get phone me in regards to the signal fault and the bill. They keep on debit my account and making my record look bad. I have probably 20 references numbers.

0
Replies (4)
Rain
Rain's reply29 Mar 2024, 08:17
Official
Hi DeWet Buys,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
DB
DeWet B's update29 Mar 2024, 11:30
Reviewer Update
Good day Rain.
I'm talking about full usage of the service.
I'm paying for a premium package with rain and only received 10mb p/s if I'm lucky out of it.
I required that many times. Then I could have gone down to a cheaper package.
Again, technical department never came out when I logged that and also accounts never responded to my query as well. You should have when I moved and asked downgraded me or canceled it. I believe is should credit.
DB
DeWet B's update29 Mar 2024, 12:31
Reviewer Update
9/1/2024. ***8
17/1/2024 ***2
17/1/2024 ***3
5/2/2024. ***7
8/2/2024 ***6
9/2/2024. ***7
10/2/2024. ***7
13/2/2024. ***4
13/2/2024. ***2
16/2/2024. ***4
18/2/2024. ***2
26/2/2024. ***2


You can follow up all these reference numbers on which I would demand the recording for the Ombudsman and ICASA.
DB
DeWet B's update05 Apr 2024, 06:24
Reviewer Update
No, the fact is you guys said that a technician will come out which 2 months later I'm still waiting.

Also, if I don't get full coverage like I said in my phone calls which you guys can go listen to I want to cancel.

Also, you could have move me down to the cheaper package then as I don't get higher speed coverage.

Then, I'm sending all the detail to the Ombudsman so they can ask for voice recordings as they towers apparently are too far for proper 5G connection for my house. That's why you said you sending out technicians to test it.

Not the towers health. If you debit my account one more time before this is sorted out with the Ombudsman you going to sit with a lot of trouble.