NL
Ngwanamogale L

1 reviews | Active since Jan 2018

06 Apr 2024, 08:49

Rain *****s

Rain deserves 0 rating actually, unfortunately there is no - ratings as well.

When rain advertise they tell you that its not a contract,but when you dont pay pay,they log you out but still bill you for it.

I am apparently owing them 1600 ,they took 900+ from my account and have been trying to debit my account since the 26 of March, amounts of 420-345 but my mandate says R559 on the 1st of every month.

I am apparently owing areas as well for a non contract subscription...the sim cards that came with rain never worked, i called them in November to report the matter..they promised to deliver new sims, till today, i have not received them.

Now i can't cancel because i owe them 600 from the money they already stole from me and are still continuing to attempt to ***** from me.

The telephone lines are horrible,the agents dont understand english...its a mess.

0
Replies (3)
Rain
Rain's reply06 Apr 2024, 08:56
Official
Hi Ngwanamogale L.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
NL
Ngwanamogale L's update06 Apr 2024, 09:34
Reviewer Update
I do not pay, you debit...and its month to month, whose problem is it that you kept services on, on an "unpaid invoice"? If the service is on, it means the invoice is paid.

please stop attempting to debit my account,if i am owing you R600 why do you keep on attempting to debit R349 every single day?

We will go back and forth on this, i wont pay you,please cancel my subscription.
NL
Ngwanamogale L's update06 Apr 2024, 09:51
Reviewer Update
Capitec: Your transaction of R349.38 exceeded your card limit and was declined. Update your limit on our app or in branch.

I have set my card purchase to R0.00 because of your attempts