RAIN ****S

My router was ****** from me in the first few weeks that i got it. I called the rain support number to let them know of my situation and to cancel the account. I am still being debited for something i no longer have or use. This is bull**** I want my money back in my account or else i will take this further I have sent emails stating that my router was ****** and they have acknowledged this however why am i still being debited then they tell me that i have to pay R4000 to replace it. I will not pay that money as it is not my fault it was ******. I NEED MY MONEY BACK INTO MY ACCOUNT. The nerve you have even after i tell you my router was ****** you still continue to debit me, THAT IS BULL****. PAY ME BACK MY MONEY AND CANCEL MY ACCOUNT!!!!!