Rain runabout on RICA

2 weeks ago we moved to small holdings where there is no fibre not telecommunications lines. Leaving us with 4G rain option. We decided not to wait and picked up a simcard at a local Pargo counter. Created the profile, paid the R479 and proceeded to RICA. We realised that we lost my wife ID card during the moved so did the RICA part with my documents. We where yold that the profile ID and RICA ID foes not match and subsequently been trying to change the profile to my details but struggling to change the ID in the profile. 2 weeks later we are still struggling to get internet from Rain and it was suggested to loose tge R479 (without getting the service) and get a new simcard and do it over on my name and repay the R479 for a different simcard. All we need is gor the profile ID to change to yhe RICA ID which seems to be a huge problem and Rain would rather ***** R479 from a new client than change an ID on a profile yo get the RICA done on it.