TB
Tseppy B

1 reviews | Active since Feb 2021

03 Feb 2024, 13:07

Rain rude staff and pathetic service

You need to train your staff more on client services and problem resolution

I have an internet connection problem I’ve been addressing with you people for over 2 weeks now And you get your *********** and rude staff to call me and make promises they can’t keep, to tell me things that are not making sense

Yet you fail to fix the 1 problem that is my connection

This fooling consultant that just called me says I must tell you guys when I have good connection days…. When do I have good connection days? I’ve been calling and sending you messages for the past 2 weeks and more so does that not tell you that I’ve never had good internet days for more than 2 weeks? Your service is not only poor but it’s pathetic

0
Replies (2)
Rain
Rain's reply03 Feb 2024, 15:20
Official
Hi Tseppy 

Thank you for those great words, we are glad to have provided you with a positive experience.

Regards  
rain

TB
Tseppy B's update03 Feb 2024, 15:56
Reviewer Update
What’s positive about what I’ve just written?


Listen I’m tired of this back and forth
Refund me my premium for this month and come and take this router so I can go look for reliable and a stable network provider not this sham of an internet service

I want my money in my account by Monday
I’m tired and drained from all this nonsense