TJ
Takalani J
1 reviews | Active since Sept 2013
15 Dec 2022, 13:11
Rain ******* service
I wonder why I am still with this **** internet provider….. rain cuts off my internet on the 15th of December 2022 and I just paid on November 26th…. I know that every month on the 25th my internet gets cut off if I do not pay…. Now all of a sudden I am being told by rain that end of every month I pay for the previous month, how has it come to be that it is like this since it was never like this ever!!! And I ask them that today it is the 15th but they do not care a damn and how has it come to be that this issue is just not being attended too, I want all the call records so that I can take this matter further externally… I am tired of these tactics by rain.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
15 Dec 2022, 13:19Hi Takalani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply15 Dec 2022, 13:19
Official
Hi Takalani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
TJ
Takalani J's updateReviewer Update
15 Dec 2022, 14:17If that is the case, kindly change my payment date back to the 25th and re instate my services…. I must say though your billing system is flawed to say the least and the call consultants on your back end need serious training how to be able to talk and explain situations to customers. Please do notify me when my service is re instated, I was ready to lodge a formal complaint to the relevant ombudsman
TJ
Takalani J's update15 Dec 2022, 14:17
Reviewer Update
If that is the case, kindly change my payment date back to the 25th and re instate my services…. I must say though your billing system is flawed to say the least and the call consultants on your back end need serious training how to be able to talk and explain situations to customers. Please do notify me when my service is re instated, I was ready to lodge a formal complaint to the relevant ombudsman
TJ
Takalani J's updateReviewer Update
15 Dec 2022, 14:19Also please note that for November, I made payment on the 26th, hence I have had connectivity to date… as to how the 15th comes in place of billing, or services suspension it really makes no sense at all
TJ
Takalani J's update15 Dec 2022, 14:19
Reviewer Update
Also please note that for November, I made payment on the 26th, hence I have had connectivity to date… as to how the 15th comes in place of billing, or services suspension it really makes no sense at all
TJ
Takalani J's updateReviewer Update
15 Dec 2022, 14:41Please bare in mind your system flawed, it does not take to account the date and time the client amends the payment date, if I amend my payment date post the 1st of Dec, reverse billing does not have to apply, it simply mean instead of the 25th of December, I would like my payment to run on the first of January not, 1st of December because I amended the payment date around the 6th of December, so it is clear your billing needs to rectified around this.
TJ
Takalani J's update15 Dec 2022, 14:41
Reviewer Update
Please bare in mind your system flawed, it does not take to account the date and time the client amends the payment date, if I amend my payment date post the 1st of Dec, reverse billing does not have to apply, it simply mean instead of the 25th of December, I would like my payment to run on the first of January not, 1st of December because I amended the payment date around the 6th of December, so it is clear your billing needs to rectified around this.