Hellopeter
Share Your Experience
LH
Lindy H

1 reviews | Active since Jun 2015

11 Jun 2024, 08:04

Rain Router Problems

I have been struggling with my router for months where it just reboots every 5 to 10 minutes. I have called and send tickets on app and emailed. No assistance. When I was able to get hold of them I was told it's network. But network can't switch off your router? In the last week I've submitted so many tickets and still no assistance. Even tried to see if I can't upgrade to the new router and also no feedback.

0
Replies (14)
Rain
Rain's reply11 Jun 2024, 08:15
Official
Hi Lindy H

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

LH
Lindy H's update11 Jun 2024, 10:47
Reviewer Update
The assistance received not acceptable. Problem with router not my fault. Want a new one on your account. Why must I pay additional for new upgraded router?
Rain
Rain's reply11 Jun 2024, 11:30
Official
Hi,

Kindly note that an outage has impacted your nearest sites.
Our senior engineers are working on restoring your towers currently, we do not have an estimated time of repair.
We want to apologize for any inconvenience caused.
Please always keep your device on as the team works on restoring your connectivity.

Thanks,
rain.

Best regards,

LH
Lindy H's update11 Jun 2024, 11:32
Reviewer Update
It's not network. This has been happening for months?
Rain
Rain's reply11 Jun 2024, 11:52
Official
Hi Lindy H,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

LH
Lindy H's update14 Jun 2024, 21:00
Reviewer Update
Good day... still no assistance and the router keeps switching off and on by its self?

Rain
Rain's reply15 Jun 2024, 08:48
Official
Hey Lindy H,

Thank you for taking our call, as per our discussion, we have escalated the matter to the relevant department and as soon we receive feedback, we will be in touch.

Thanks,
rain.

Best regards,

LH
Lindy H's update18 Jun 2024, 19:15
Reviewer Update
Thank you for th nice gentleman that called me and said a technician will be sent out on Saturday or monday. However I have not been contacted and no one has come out. Because of this faulty rooter we now have no data left on our phones either.
Rain
Rain's reply19 Jun 2024, 10:41
Official
Hey Lindy H,

Thank you for taking our call, we apologize for the delay, we have sent out an urgent request for the technician to come out and assist we will provide you with feedback as soon as we receive an update.

Regards,
rain.

Best regards,

LH
Lindy H's update19 Jun 2024, 16:24
Reviewer Update
The technician is not being helpful. I need my device replaced urgently and I can only be available after work as requested and technician doesn't want to assist. I can't take off work for something like this to be available when it suits the technician.
Rain
Rain's reply20 Jun 2024, 11:09
Official
Hey Lindy H,

Please be advised to assist with doing the device swap with the immediate technician, which means that they will come out on the soonest day available. They should make contact to arrange for a time to assist. Please confirm if this was done and if you have been assisted by the technician.

Regards,
rain.

Best regards,

LH
Lindy H's update21 Jun 2024, 11:50
Reviewer Update
Good day. The device has been swapped with my assistance of meetin at a different location. Thank you. And seems to be working much better. Have had no switching off as yet.

Thanks for assistance and swapping after the struggle.
Rain
Rain's reply21 Jun 2024, 15:55
Official
Hi Lindy H,

Thank you for the feedback, we are glad to be of assistance.

Regards,
rain.

Best regards,

Rain
Rain's reply23 Jun 2024, 10:05
Official
Hi

We are happy that everything is now sorted please let us know if there is anything thing we can assist you with further

Thank you,
rain.

Best regards,