TS
Tyrrell S
1 reviews | Active since Aug 2022
05 Aug 2022, 08:45
RAIN router delivery delay
Pathetic service. When you say the router will be delivered in 5 working days the customer expects it to be delivered within that time period. It is not an unrealistic expectation. It is now the 5th working day and have received no word from the couriers or RAIN on when the router will be delivered. I have phoned rain twice( 4th working day and 5th working day), both support individuals telling me they will follow up and escalate my case which is pointless seeing that takes 24 to 48 hours. No urgency on Rains part to have the router delivered by or on the 5th working day. Now as a customer i am stuck waiting on when RAIN deems it fit for my case to be handled.
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Replies (3)0
Replies (3)TS
Tyrrell S's updateReviewer Update
05 Aug 2022, 09:00UPDATE:
I received an email from RAIN saying they have been trying to deliver but cannot reach me on my number and i should send an alternative number. They sent me the number they were trying to contact me which is obviously incorrect. I double checked my RAIN account and on my account my number is correct. No reason to be phoning the incorrect number. Absolutely pathetic!
I received an email from RAIN saying they have been trying to deliver but cannot reach me on my number and i should send an alternative number. They sent me the number they were trying to contact me which is obviously incorrect. I double checked my RAIN account and on my account my number is correct. No reason to be phoning the incorrect number. Absolutely pathetic!
TS
Tyrrell S's update05 Aug 2022, 09:00
Reviewer Update
UPDATE:
I received an email from RAIN saying they have been trying to deliver but cannot reach me on my number and i should send an alternative number. They sent me the number they were trying to contact me which is obviously incorrect. I double checked my RAIN account and on my account my number is correct. No reason to be phoning the incorrect number. Absolutely pathetic!
I received an email from RAIN saying they have been trying to deliver but cannot reach me on my number and i should send an alternative number. They sent me the number they were trying to contact me which is obviously incorrect. I double checked my RAIN account and on my account my number is correct. No reason to be phoning the incorrect number. Absolutely pathetic!
Rain's replyOfficial
05 Aug 2022, 09:05Hi Tyrell.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply05 Aug 2022, 09:05
Official
Hi Tyrell.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
TS
Tyrrell S's updateReviewer Update
05 Aug 2022, 11:21UPDATE:
I received the router at 10:45am. The courier/rain employee was really helpful and speedy with delivery once making contact with me, that was much appreciated. In the end the router was received in the 5 day window period. Just a pity one has to make such a fuss to ensure delivery on time. Nevertheless, thank you.
I received the router at 10:45am. The courier/rain employee was really helpful and speedy with delivery once making contact with me, that was much appreciated. In the end the router was received in the 5 day window period. Just a pity one has to make such a fuss to ensure delivery on time. Nevertheless, thank you.
TS
Tyrrell S's update05 Aug 2022, 11:21
Reviewer Update
UPDATE:
I received the router at 10:45am. The courier/rain employee was really helpful and speedy with delivery once making contact with me, that was much appreciated. In the end the router was received in the 5 day window period. Just a pity one has to make such a fuss to ensure delivery on time. Nevertheless, thank you.
I received the router at 10:45am. The courier/rain employee was really helpful and speedy with delivery once making contact with me, that was much appreciated. In the end the router was received in the 5 day window period. Just a pity one has to make such a fuss to ensure delivery on time. Nevertheless, thank you.