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Tshepiso T

1 reviews | Active since May 2019

16 Jul 2024, 19:46

Rain Router connectivity issues

I've been struggling with connectivity issues, I called the contact centre over three times today, they did the same thing (rebooting of the router) but still I'm struggling with connectivity yet I'm paying over R700 for this services on monthly basis. It's bad because I am working remotely so having this connectivity issues is really an inconvenience.

0
Replies (5)
Rain
Rain's reply16 Jul 2024, 19:58
Official
Hi Tshepiso T

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TT
Tshepiso T's update16 Jul 2024, 20:38
Reviewer Update
You may call even now, I have not received any missed calls from you. ***
Rain
Rain's reply16 Jul 2024, 21:37
Official
Hi

Thank you for taking our call, we're glad to have assisted in re-establishing your connection and providing a positive experience.

Regards,
rain.
TT
Tshepiso T's update16 Jul 2024, 21:40
Reviewer Update
Thank you
Rain
Rain's reply17 Jul 2024, 08:35
Official
Hey,

Thank you for providing feedback.

We are happy everything is now sorted.

Please let us know if you require further assistance and we’ll jump right on it.

Thanks,
rain.