Rain Router Activation Delay and Poor Customer Service

Dear Rain Customer Support,

I am writing to express my deep dissatisfaction with the service I have received regarding the activation of my router.

I collected the router from a Rain outlet in Pretoria on tueadsy the 6th of May 2025 , but it still has not been activated. I promptly responded to your email requesting my personal and router details by sending a clear photo of the router and its information. Despite this, no action has been taken.

In addition, I visited the Rain outlet in Pretoria again, where I was assured the matter would be resolved within a day. Unfortunately, today is Monday the 12th of May 2025, and the router remains inactive. This experience has been frustrating and highly disappointing.

Due to the continued delays and lack of effective support, I have decided to return the router and will be seeking service from another provider. It is clear to me that Rain has not valued me as a new customer..