Rain Router

I sumbitted a fault with my WiFi router on1st May with Rain. they figured out that there was a problem with my router and woyld need to send me a new one. I undertand as these things happen but since i work from home, i needed the new router quite quickly yet i am only receiving the new router next week which is almost 2 weeks later from CCD Couriers which has postponed my delivery, which was due today, until next week. one would think that Rain would have readily available routers in CT as well since this is a necessary commodity especially for work purposes and not make us wait 2 weeks especially since they have already received payment for the month