Rain Roodeport the worst! Keep away!

I had 2x 4g unlimited network SIM cards. I then wanted to cancel 1 as my daughter was living in an area with no coverage. I wrote an email to have the sim cancelled. That was not done and when billing came, I was billed for it. I then went into Roodeport rain branch and it was processed. Tha very month end, the amount was debited again. I went back to *********** Roodeport branch and they promised it had been sorted. Month end the bill came again!!! I made sure there was enough funds for 1sim in the account. I went into the rain shop after they had cut off service. I was told I would get credit for 1month. When that credit was allocated, both SIM cards were active so it went back into the system.

One of the guys then said let’s do a promise to pay then on Monday the finance guys will lift that promise to pay. I had no internet as I had been cut off. The accounts or finance team was not responding to calls. I called rain helpline and have been trying to get that cleared.

I am not owing rain but am owed credit for deductions that were made even after instructing the sim cancellation of 1 sim. Please get that promise to pay off! I paid for the 4g monthly payment but have been cut off because of a monthly promise to pay! I work from home and am forced to pay which is daylight ******* because it is all caused by incompetence at Rain.

I have tried to have this resolved but am hitting a brick wall!

I have gone to Roodeport and sat on my payment records and their agent : Robin even sent an email asking the accounts team to…” client is not owing, please adjust profile status” that is when they suggested a promise to pay but rain never rectified that. Disgusting!

I do not recommend them! And steer away from the Roodeport rain branch! It has a very *********** team that will do anything to have you walk out!

If you want complications and unnecessary stress join Rain!