Rain rica issues and useless support

Was so excited to start using rain. Unfortunately have been let down by the rica service and support of the company. I stay with my parents and thus the municipal bill is not on my name, therefore I attached my parents ID, which is linked to the mbombela bill and I letter from them stating that I live on the premises. The rica keeps rejecting saying first that its not a municipal bill, then the ID is not linked to my municipal bill. I even uploaded my personal bank statement which was also rejected. I uploaded EVERYTHING they asked for.

The support email is not replying, the call center is offline because people cant talk over the phone as they'll somehow catch covid through the phone? This is not on. Give me support or give me a refund.