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jJ
jm J

1 reviews | Active since May 2016

28 Feb 2023, 20:04

Rain Rica activation is a tedious painful experience.

30 hours and numerous phone calls later and still they haven't been able to Rica my product. And they say it might only be activated next morning, that's 2 days later! How difficult is it to verify a face next to an ID book, a recent bank statement and the fact that I passed the robot test. For all the good people have been writing about them I'm starting of with a terrible experience. Unacceptable!

0
Replies (10)
Rain
Rain's reply01 Mar 2023, 08:13
Official

Hi Jacques
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
jJ
jm J's update02 Mar 2023, 10:19
Reviewer Update
It's now day 3 without my product being activated(and the payment ,has cleared days ago) after being given the runaround to get it Rica'd I finally got confirmation it is successful yesterday, and escalated for activation, yet nobody has come back to me and I still haven't received the apn settings. I phoned today and the person told me he sees it's been escalated multiple times now, yet still nothing has been done. So Rain is happy to take my money, but don't want to provide me the service I paid for! I HAVE BEEN PATIENT ENOUGH! This unfortunately is the only uncapped option I have in my area, and to be honest as friendly and helpful as the people at the help desk are, the people working behind them are grossly *********** or just plain uncaring. I have not once been contacted by senior management and constantly get apologies from the people at the help desk yet it's not their fault, this is wrong!
jJ
jm J's update02 Mar 2023, 12:40
Reviewer Update
Please ensure that you're documentation is up to date to the T. The Rica process can be a bit tedious, and the payment selector for visa/mastercard is very hidden, and the error message isn't always clear on why payment is declined. I must say the help desk people are super curtious and very helpful they deserve 5 stars for their patience and efforts.
jJ
jm J's update03 Mar 2023, 19:40
Reviewer Update
After finaly getting everything activated it now shows me no signal or emergency calls only, this is the worst ISP ever! And nobody is assisting me! I WANT MY MONEY BACK, OR I'M TAKING LEGAL STEPS!
jJ
jm J's update04 Mar 2023, 11:24
Reviewer Update
How is a sim swap gonma fix things? I haven't had internet since day 1,it's been 6 days now fix this!
jJ
jm J's update04 Mar 2023, 18:46
Reviewer Update
I'm going into town tomorrow and see if I get signal there if not then I'll know it's defective and I'll request a sim swap.
jJ
jm J's update05 Mar 2023, 13:02
Reviewer Update
Unfortunately the signal is to weak where I am, it works fime in town, but it seems I'm situated in a dead spot, so I'll have to cancel, update your coverage map it's clearly wrong.
jJ
jm J's update05 Mar 2023, 17:10
Reviewer Update
Please note I will not be paying for the service any further, as I paid upfront until the 15th of march 2023 and canceled today on the 5th of march. I refuse to pay R500 for the entire month of March 15th to April 15th for a service I can't use.
jJ
jm J's update15 Mar 2023, 09:36
Reviewer Update
Why was my account debited with R53! I Didn't even get a single days usage of the product!
jJ
jm J's update06 Apr 2023, 11:35
Reviewer Update
2 weeks now and no reply, just tell me *** this R53 was for?