MM
MaryAne M

1 reviews | Active since May 2024

13 May 2024, 16:32

Rain refusing to refund my money and cancel another router

The worst service I got from rain, they have been refusing to cancel one of my routers and double debiting my account , every time you are told a different story by their agent .. rude customer agents who lie.

0
Replies (3)
Rain
Rain's reply13 May 2024, 16:52
Official
Hi MaryAne Maziwisa,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Rain
Rain's reply13 May 2024, 17:04
Official
Hi MaryAne Maziwisa,
Thank you for bringing your complaint to our attention, we're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
MM
MaryAne M's update14 May 2024, 12:33
Reviewer Update
Good day

I have connected the rain one now waiting for collections to pick up the old router and the refund to be processed. Please advise when they will be in contact?

regards