RAIN REFUSING TO HELP!!!!!!!!!!!

How long must I wait for an agent to call me to assist with this dam Rain sim card I received on the 7th February and it still has no internet. I've been emailing Rain daily for assistance straight from my email and via the rain go app. Every time the query gets escalated but nobody calls me or send an email to confirm if they can assisted or enquire if I've been assisted. The month hasn't even passed yet but I receive an email on the 15th of February to remind me about payment. But there customer service is so poor and pathetic. This is extremely frustrating that is nobody can do a follow up to assist me. You want to tell me since the 7th of February not one agent saw my direct emails or my escalated emails. How pathetic Rain? I needed the card for this week which was of high importance to me to have it sorted by Monday 17th February 2025. Don't expect me to make any payment if I don't get assisted. Because how do you pay for something that you never used. I will be going to social media today as well as Hello Peter because this is pathetic service that since the 7th I'm making contact with Rain and my dam query is not sorted. If I call it gets escalated if I email via the rain go app it gets escalated, if I send an email directly from my email I get no response on any 3 ways of communication. So what do I do now I will go make my voice heard on social media and Hello Peter to let people out there know about your pathetic customer service for 12 days that I've been emailing & calling Rain, rain refuses to assist me with a sim card that says no internet. I've tried doing it on my own but not getting it right. Why don't you just make the sim cards a pop in the phone and use immediately why do I have to struggle with this dam sim card. I've used Rain before and had no problems my previous sim that got lost I didn't have this problems. I expect that this gets sorted today or I will be coming to your offices.