ZM
Zika M
1 reviews | Active since Nov 2022
29 Nov 2022, 09:12
Rain refuses to return my money.
On September 20, 2022, I ordered a 5G Premium package from rain; the gadget was delivered and activated on September 26. I terminated the contract on September 30, 2022, within the five-day refund period, because of the poor fiber speed in my location.
Since I cancelled the contract two months ago, Rain has not refunded my payment.
I have repeatedly called their customer service department and provided the same reply.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
29 Nov 2022, 09:17Hi Zika
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply29 Nov 2022, 09:17
Official
Hi Zika
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
ZM
Zika M's updateReviewer Update
29 Nov 2022, 09:35It is rather disheartening for a promising company like Rain to only respond after a complaint has been placed on a public platform like Hellopeter. The organization is exceptional at following up on leads and converting them into sales, however, the service division is notably lacking.
According to your difficult-to-reach customer service department, the company's return policy is ten days, which is not true.
According to your difficult-to-reach customer service department, the company's return policy is ten days, which is not true.
ZM
Zika M's update29 Nov 2022, 09:35
Reviewer Update
It is rather disheartening for a promising company like Rain to only respond after a complaint has been placed on a public platform like Hellopeter. The organization is exceptional at following up on leads and converting them into sales, however, the service division is notably lacking.
According to your difficult-to-reach customer service department, the company's return policy is ten days, which is not true.
According to your difficult-to-reach customer service department, the company's return policy is ten days, which is not true.
Rain's replyOfficial
29 Nov 2022, 09:55I do apologize for the inconvenience caused by customer care. I have logged a collection request with the logistics department,
Rain's reply29 Nov 2022, 09:55
Official
I do apologize for the inconvenience caused by customer care. I have logged a collection request with the logistics department,