RAIN REFUSES TO REFUND MY MONEY IN EXCESS OF R1 600

Absolutely awful. After they ********ly deducted in excess of R1 600 from my bank account **********ly, refused to give me statements, told me that I am not entitled to a refund for NO services rendered. Their response: Kindly note that you are still able to access your invoices by logging into your rain account on www.rain.co.za. The number associated with your cancelled sim is *** - It has been blocked and I cannot access this account since last year.

I did not access via e-mail, telephone or via internet - the website was unavailable, no response was received to several e-mails sent and a lady who answered the telephone named Snowflake, threw the phone down in my ear when I complained of NO data services received (whole month of December 2022) and yet they kept on deducting R499 directly from my bank account. I am beyond frustration and will never do business with them again. They refuse to refund my money which is in excess of R1 600. The CPA is very clear - no service - no payment. How can I be expected to pay for wrongly charged bundles and also for NO services received? RAIN is ******** people out of their money and then they refuse to repay these monies, which amounts to ********** transactions. I will fight until I have my money refunded in terms of the Consumer Protection Act ss 47, 55 and 56.