Hellopeter
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Kgomotso

1 reviews | Active since May 2023

28 Aug 2025, 16:00

RAIN REFUSES TO REFUND ME AFTER DOUBLE PAYMENT

I accidentally paid them twice and requested a refund the same day because the other amount i was going to pay my car insurance and they have still not refunded me and I'm still waiting on their refund even after i'd explained to them that i need the money to pay my car insurance they told me they would process my refund in 10-14 days its been well over a month and still no refund im really dissapointed as this really threw me off financially as i had to go a entire month without paying my car insurance which really isnt okay. I followed up with them every after 3- 4 days about the refund and they just couldn't stick to a date.

DO NOT USE THEIR CUSTOMER SERVICE IS REALLY POOR

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Replies (3)
Rain
Rain's reply28 Aug 2025, 16:08
Official
Hi Kgomotso,

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
K
Kgomotso's update28 Aug 2025, 20:10
Reviewer Update
Why do i have to go to the extent of writing a review on your business before you can actually attend to my query? The last thing i was provided is a support ticket (#***2) so I'm curious to know how your system works when a ticket has been opened and more than 14 days passes by and the ticket still hasn't been resolved or closed? clearly shows that you guys log tickets for the sake of it but not necessarily to actually attend to any of these tickets.

Please don't waste my time trying to give me my money now that I've decided to address my grievance online and its useless giving me my money the night before payday which most probably will be loaded and to take another 14 days to get the money.


K
Kgomotso's update28 Aug 2025, 20:15
Reviewer Update
You're now able to refund me my money ASAP yet when i talked to you consultants they stated they couldn't give me a exact time frame relating to a refund, so clearly in order to get any service we need to go online with our issues?
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