Rain refuses to refund

I bought rain simcard and upon rica stage i encountered some issues which led me to cancelling the deal. After cancellation i sent message to rain via their contact support system. On the message i asked them to refund the money i paid for the internet services. I then waited for their response , and this was in January of 2022, nothing happened from Rain side, i then again sent email to their customer service email, still no response, i sent email after email, till i called them . After that i was sent email with a refund proof that refund was done on the 16.01 2022 and was informed that turnaround time is 7 to 10 days, that time passed, a month passed still waiting for the refund i kept on asking the account holder to check if the refund was done and she advised that no money was paid in to that account by rain. i made numerous phone calls to rain since no one bothers to get back to me when i send emails but still the matter is still not resolved, the last 2 agents i spoke to promised to get back to me after the investigation has been concluded but to this date none of them has done that , past few days i sent email email again with no response from Rain. Xayna whom i spoke to on the 22 March who promised on her honour that she will be in touch , 10 days have passed i have heard nothing from her, after i spoke to a Raheem Nabie, then Thabo Letsie and none of them were able to keep to their promises and my issue is still not resolved .