LN
Lungile N
1 reviews | Active since Jan 2022
18 Jul 2025, 20:05
Rain refund
request for a refund.
on the 26th of June 2025 I paid using my banking App. the App showed an error an when checking balance no funds were deduced. I then re- ran te transaction then It was successful but upon checking my account balance it showed that 2 payments were deducted.
I then reached out to the support team on the same day requesting for my refund but till today even after numerous follow ups I still have not received my refund.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
19 Jul 2025, 07:59Hi Lungile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Jul 2025, 07:59
Official
Hi Lungile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LN
Lungile N's updateReviewer Update
19 Jul 2025, 08:13Good day
I made my request o the 26th June 2025.
Now I'm told a refund takes 7 to 10 business days. So counting 7 to 10 business days from the 26th it means my refund should have been in my account on by the 11th of July 2025. Please refund my money now cause it's long overdue.
Refund me my money today then on the 25th I'll decide if I still want your services or not.
I made my request o the 26th June 2025.
Now I'm told a refund takes 7 to 10 business days. So counting 7 to 10 business days from the 26th it means my refund should have been in my account on by the 11th of July 2025. Please refund my money now cause it's long overdue.
Refund me my money today then on the 25th I'll decide if I still want your services or not.
LN
Lungile N's update19 Jul 2025, 08:13
Reviewer Update
Good day
I made my request o the 26th June 2025.
Now I'm told a refund takes 7 to 10 business days. So counting 7 to 10 business days from the 26th it means my refund should have been in my account on by the 11th of July 2025. Please refund my money now cause it's long overdue.
Refund me my money today then on the 25th I'll decide if I still want your services or not.
I made my request o the 26th June 2025.
Now I'm told a refund takes 7 to 10 business days. So counting 7 to 10 business days from the 26th it means my refund should have been in my account on by the 11th of July 2025. Please refund my money now cause it's long overdue.
Refund me my money today then on the 25th I'll decide if I still want your services or not.
LN
Lungile N's updateReviewer Update
19 Jul 2025, 08:20Please refund me my money today.
LN
Lungile N's update19 Jul 2025, 08:20
Reviewer Update
Please refund me my money today.
LN
Lungile N's updateReviewer Update
19 Jul 2025, 09:21Whose fault is this because I requested my refund on the 26th of June 2025 so why should I wait for another 10 business day my refund should have been in my account by the 11th of July 2025 its not my fault it was not done why should I now be made to understand is this how you treat your customers?
LN
Lungile N's update19 Jul 2025, 09:21
Reviewer Update
Whose fault is this because I requested my refund on the 26th of June 2025 so why should I wait for another 10 business day my refund should have been in my account by the 11th of July 2025 its not my fault it was not done why should I now be made to understand is this how you treat your customers?
LN
Lungile N's updateReviewer Update
19 Jul 2025, 10:10So whose fault is this? My request was done on the 26th of June. Am I going going to be compensated for all this inconvenience and delay?
LN
Lungile N's update19 Jul 2025, 10:10
Reviewer Update
So whose fault is this? My request was done on the 26th of June. Am I going going to be compensated for all this inconvenience and delay?
LN
Lungile N's updateReviewer Update
19 Jul 2025, 11:09The request for a refund that I did on 26th is clear communication that I don't want my funds to be allocated otherwise I would not requested for a refund.
LN
Lungile N's update19 Jul 2025, 11:09
Reviewer Update
The request for a refund that I did on 26th is clear communication that I don't want my funds to be allocated otherwise I would not requested for a refund.
LN
Lungile N's updateReviewer Update
19 Jul 2025, 11:18Please count 7 to 10 business days from the 26th of June and give the answer.
LN
Lungile N's update19 Jul 2025, 11:18
Reviewer Update
Please count 7 to 10 business days from the 26th of June and give the answer.
LN
Lungile N's updateReviewer Update
19 Jul 2025, 11:46Ooh so my refund was never processed?
LN
Lungile N's update19 Jul 2025, 11:46
Reviewer Update
Ooh so my refund was never processed?
LN
Lungile N's updateReviewer Update
19 Jul 2025, 12:06Feedback since the 26th of June?
LN
Lungile N's update19 Jul 2025, 12:06
Reviewer Update
Feedback since the 26th of June?
LN
Lungile N's updateReviewer Update
19 Jul 2025, 12:07Is this how you treat customers, is this fair? This I should take to the ombudsman there's just no way this is totally wrong.
LN
Lungile N's update19 Jul 2025, 12:07
Reviewer Update
Is this how you treat customers, is this fair? This I should take to the ombudsman there's just no way this is totally wrong.