Rain really said: You want internet? Best I can do is disappointment.

Is there an option to give this network -5 stars? Because honestly, I’d like to explore that option.

I pay R650 a month for a network that seems to have made it its personal mission to provide absolutely zero signal. I have moved the router, rebooted it, unplugged it, plugged it back in, reset it, stared at it, begged it, and frankly, I’ve reached the point where I’m considering physically smacking it. Nothing works.

And then, as if the terrible service isn’t enough, I’m contacted MONTHLY because their debit order system apparently doesn’t work. Ironically, I wouldn’t be surprised if they’re using their own WiFi system to process the payments.

The customer service over the phone is equally impressive — and by impressive, I mean pathetic. Nobody seems to care, nobody seems interested in actually resolving the problem, and somehow the only thing this company manages to do consistently is make sure they want their money.

Two years. TWO YEARS of constant issues.

It’s honestly starting to feel like daylight *******. You are very quick to collect R650 every month, but providing the actual product and service I’m paying for seems to be an optional extra.

At this point, I’ve stopped expecting good service. They’ve truly reached their full potential.

The only positive thing I can say is that they can literally only get better from here.