1 reviews | Active since Jul 2020
Rain really really sucks...
I gave Rain 1 star rating above not because they deserve it but only because I could not continue writing a review here unless I give a rating. If I should be honest Rain deserves a negative rating. My reasons for this is because Rain obviously falls into that sector of service providers that offers you the world and once they have your payments they forget about you and dont even want to hear your complaints. For this reason I am very grateful for platforms like Hellopeter that gives normal isolated individual customers back their dignity and power so that other people can not fall into same trap as those who have gone before. Even more importantly that companies like Rain either get their act together or they get out of business...so thank you Hellopeter good job...My review is aimed at those who come to this site and being wise enough finds out all they can about the many internet service providers they have a choice about...when I joined Rain the first month was good...no buffering everything was great...second month I started having downloading speeds of 0.5mbps and uploading speeds of 2mbps...this is dinasaur speeds and you can do absolutely nothing with it...I can still forgive this as something went wrong so just contact us as Rain and we fix it for you...forget about it ever happening...Rain has no fixed cell number or phone number to contact them...only way of contact is a online form you must fill in and then they get back to you in the next 24 to 48 hours...IMAGINE THAT YOUR CHILD HAVING TO DO SCHOOL WORK OR YOU WATCHING A MOVIE NOW IMMEDIATELY BUT THEY WILL HEAR YOU THE NEXT DAY...LOL...was my problem solved...lol I am on Hellopeter so no...the only time a person from Rain contacted me with the name Fatima was when I first posted on Hellopeter and she emailed Hellopeter to say sje will contact me soon...the weekend go past no contact only the next week Monday do a Donne A contact me to enquire about my problem. She tells me what to do to improve speeds and tells me I must contact her if I have any problems...I do all she says in her email it still doesnt improve...I email her no response...I see there a cell number on the emails she sent me ***...all they say on there is they dont take calls or emails or any communication because of Covid...lol...so what about us...they have my R479 already what now...after hellopeter and having warned potential buyers not to use Rain so Fatimas and Donnes and others at Rain can not have their next salary for their no service they provide I will report them to their adopted father CellC and then Icasa...FINAL WORDS STAY AWAY FROM RAIN THEY ABSOLUTELY SUCK AND SHOULD NOT BE ON THE MARKET..
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
