Rain - read the fine print

Be very cautious when signing up with rain. I had a month to month subscription and cancelled my 5G to the amount of R825 in the beginning of September 2025. The monthly payment went off on 15th September where after I didn't use rain because we subscribed to a new wifi company. On 2 October 2025 my rain router was collected by the courier company, in perfect order with the box and everything. Today, 15 October 2025 another payment of R825 went off on my account for rain. Upon query they told me it is my fee for September. How can this me my fee because I pay up front to use. So since beginning of October I don't have a rain router so what service is this. They refuse to pay the money back. They said I must log into my rain account and see the invoice, but the invoice is from 1 to 30 September, and believe you me, the next installment due is 15 November 2025. I rest my case. This is absolutely ***** and cheating. So if you are a rain customer, remember when you cancell your subscription, it won't stop with the month you cancell. Good luck