1 reviews | Active since Nov 2022
RAIN !RAIN!RAIN !rain at it again incompitable service!!!
I'm with it with Rain again ,in trying to call the call centre and yet they are incompatible yet again !!! They disconnected me on and off in Nov after I had battled with them regarding re-connection .
I wanted to be certain that I won't have any challenge with rain again ,they derbited r529 on the 26/11 I then I called the call centre first to check if they will derbit again on the 1st,the consultant I spoke to said no after I requested for a derbit order date to change to the 25th ,she confirmed that the next derbit will be the 25th I even went as far as advised her that Iam getting paid on the 22nd due to December holidays ,I was even called by their liason department and reanfesised the issue regarding the derbit order date ,I was surprised again that they disconnected me yet again after derbiting 529r on the 26th and try to derbit again on the 1st even though Rain confirmed on a recorded line that you will derbit again on 25th going forward ,can I please get a person who was trained properly to do her job and connect my line and call me so that we can fix this mess please,u are making me a **** to my kids it is school holidays hence I called to make sure pls pls pls
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
ever since I took out the internet with rain it has been complains after complains , what is your SLA to your customer's because it seems as if you are playing the apologising story without resolving the query , first call resolutions doesn't apply at all , training provided to your consultants is not of par as they can not even explain billing , you debited my account end of NOV R529 it was successful and i called to ask and i was told by your consultant that it will be debited again 22 DEC as i have changed my billing date to the 25th of every month .
guess what not only was my services disconnected , the debit order date was not changed please listen to those 3 calls that , 2 of those calls where made by me and 1 was an incoming from from you liaison department (I assume as it was after hello peter complains ) I even went an extra mile and recommended a client who took the internet service I hope what you are doing to me you wont do to her . PLEASE LISTEN TO THE CALLS AND SEND ME ALL THE CALL RECORDINGS As I have a right to them.
please get someone in billing or who knows her job to call me please am exhausted , May you kindly get someone compatible and who knows their story to call me please ,I need my services to be connected and to have a straight story as i cant be with a service provider that does' t value their clients . PLEASE GET SOMEONE TO CALL ME BACK
ever since I took out the internet with rain it has been complains after complains , what is your SLA to your customer's because it seems as if you are playing the apologising story without resolving the query , first call resolutions doesn't apply at all , training provided to your consultants is not of par as they can not even explain billing , you debited my account end of NOV R529 it was successful and i called to ask and i was told by your consultant that it will be debited again 22 DEC as i have changed my billing date to the 25th of every month .
guess what not only was my services disconnected , the debit order date was not changed please listen to those 3 calls that , 2 of those calls where made by me and 1 was an incoming from from you liaison department (I assume as it was after hello peter complains ) I even went an extra mile and recommended a client who took the internet service I hope what you are doing to me you wont do to her . PLEASE LISTEN TO THE CALLS AND SEND ME ALL THE CALL RECORDINGS As I have a right to them.
please get someone in billing or who knows her job to call me please am exhausted , May you kindly get someone compatible and who knows their story to call me please ,I need my services to be connected and to have a straight story as i cant be with a service provider that does' t value their clients . PLEASE GET SOMEONE TO CALL ME BACK