LM
Linda M
1 reviews | Active since Nov 2022
02 Nov 2023, 11:17
rain !!!rain!!!rain!! disconnecting my line when I have paid what is wrong with your billing????
I'm extremely disappointed at an embarrassing service I always receive from rain , on the 31 Oct i paid r708 on my rain account via EFT , they send me a message yesterday the 1 Nov to tell me that i did not pay guess what i tried to call them and they did not pick up they then send me a message via email that someone will contact me , all of a sudden Im disconnected , Rain please up your game i have paid r708 before you disconnect more especially when someone has tried to call you , engage with your client instead of disconnecting because you can !!!!please check your invoices I have paid r708 on the 31st Oct , kindly get someone to call me back please
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Nov 2023, 12:24Hi Linda,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Nov 2023, 12:24
Official
Hi Linda,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LM
Linda M's updateReviewer Update
02 Nov 2023, 13:45Good Day
It is so unfortunate that Rain does not engage on calls with their client ,kindly note that i paid r705.00 that was due according to online rain it was due to Nov , the reason why r705 was because in the middle of Oct your disconnected my line and advised me that i can pay half with i did at Shoprite which was about r300 and something hence the was an overlap of 176 plus the r75 which i was advised to pay by rain , just day before yesterday that amount of r705 that was due for Nov please engage with me telephonically and stop blocking my calls .
I'm extremely aware that it is a pre-paid and paying in advance but as a client i have a right to know what im paying for and with month because according to my calculation i missed Sept and paid half in oct and full end of October including the short fall of September , disconnecting and connecting won't help and besides get someone to call me and address the issue , at the moment you don't have competitors but very soon we will run to other competitors because of service , i have paid in OCT and paid on the 31 Oct for Nov please get someone to call me and don't block my calls deal with the query professionally. why did the due amount for the 1 Nov , PLEASE FIX MY ISSUES CHECK ALL THE INVOICES AS THE AMOUNT AND THE R300 I PAID DONT EVEN REFLECT ON MY BILL.
It is so unfortunate that Rain does not engage on calls with their client ,kindly note that i paid r705.00 that was due according to online rain it was due to Nov , the reason why r705 was because in the middle of Oct your disconnected my line and advised me that i can pay half with i did at Shoprite which was about r300 and something hence the was an overlap of 176 plus the r75 which i was advised to pay by rain , just day before yesterday that amount of r705 that was due for Nov please engage with me telephonically and stop blocking my calls .
I'm extremely aware that it is a pre-paid and paying in advance but as a client i have a right to know what im paying for and with month because according to my calculation i missed Sept and paid half in oct and full end of October including the short fall of September , disconnecting and connecting won't help and besides get someone to call me and address the issue , at the moment you don't have competitors but very soon we will run to other competitors because of service , i have paid in OCT and paid on the 31 Oct for Nov please get someone to call me and don't block my calls deal with the query professionally. why did the due amount for the 1 Nov , PLEASE FIX MY ISSUES CHECK ALL THE INVOICES AS THE AMOUNT AND THE R300 I PAID DONT EVEN REFLECT ON MY BILL.
LM
Linda M's update02 Nov 2023, 13:45
Reviewer Update
Good Day
It is so unfortunate that Rain does not engage on calls with their client ,kindly note that i paid r705.00 that was due according to online rain it was due to Nov , the reason why r705 was because in the middle of Oct your disconnected my line and advised me that i can pay half with i did at Shoprite which was about r300 and something hence the was an overlap of 176 plus the r75 which i was advised to pay by rain , just day before yesterday that amount of r705 that was due for Nov please engage with me telephonically and stop blocking my calls .
I'm extremely aware that it is a pre-paid and paying in advance but as a client i have a right to know what im paying for and with month because according to my calculation i missed Sept and paid half in oct and full end of October including the short fall of September , disconnecting and connecting won't help and besides get someone to call me and address the issue , at the moment you don't have competitors but very soon we will run to other competitors because of service , i have paid in OCT and paid on the 31 Oct for Nov please get someone to call me and don't block my calls deal with the query professionally. why did the due amount for the 1 Nov , PLEASE FIX MY ISSUES CHECK ALL THE INVOICES AS THE AMOUNT AND THE R300 I PAID DONT EVEN REFLECT ON MY BILL.
It is so unfortunate that Rain does not engage on calls with their client ,kindly note that i paid r705.00 that was due according to online rain it was due to Nov , the reason why r705 was because in the middle of Oct your disconnected my line and advised me that i can pay half with i did at Shoprite which was about r300 and something hence the was an overlap of 176 plus the r75 which i was advised to pay by rain , just day before yesterday that amount of r705 that was due for Nov please engage with me telephonically and stop blocking my calls .
I'm extremely aware that it is a pre-paid and paying in advance but as a client i have a right to know what im paying for and with month because according to my calculation i missed Sept and paid half in oct and full end of October including the short fall of September , disconnecting and connecting won't help and besides get someone to call me and address the issue , at the moment you don't have competitors but very soon we will run to other competitors because of service , i have paid in OCT and paid on the 31 Oct for Nov please get someone to call me and don't block my calls deal with the query professionally. why did the due amount for the 1 Nov , PLEASE FIX MY ISSUES CHECK ALL THE INVOICES AS THE AMOUNT AND THE R300 I PAID DONT EVEN REFLECT ON MY BILL.
LM
Linda M's updateReviewer Update
02 Nov 2023, 13:48i RECEIVED AN EMAIL YESTERDAY TO SAY SOMEONE WILL GET BACK TO ME ABOUT MY QUERY, I PAID THE PRO RATA AND FULL AMOUNT PLEASE CHECK AND GET BACK TO ME BECAUSE IF I HAVE PAID IT SHOULD REFLECT ON YOUR BUILLING SYSTEM PLEASE .
LM
Linda M's update02 Nov 2023, 13:48
Reviewer Update
i RECEIVED AN EMAIL YESTERDAY TO SAY SOMEONE WILL GET BACK TO ME ABOUT MY QUERY, I PAID THE PRO RATA AND FULL AMOUNT PLEASE CHECK AND GET BACK TO ME BECAUSE IF I HAVE PAID IT SHOULD REFLECT ON YOUR BUILLING SYSTEM PLEASE .
LM
Linda M's updateReviewer Update
03 Nov 2023, 11:19kindly check your system , in Oct you closed it and I had to pay for rain to reconnect wherein advised me to pay the pro-rata and the 75.00 as well which your system wrongly advise me that it was an amount i was supposed to pay , please go and check the system , as why would i pay r750 if it was not because i had paid a pro-rata , get someone to call me and allocate all the payments you received you me as they should show on your system more especially as that day you disconnected in Oct and reconnected , check all those dates as the fact that all payments are not correctly allocated please TREAT YOUR CUSTOMERS FAIR this is not right ,
check in Oct when you disconnected me and check why you reconnected the same day ?? it was because of a payment made
check the r75.00 as well that i paid prompt by your system that i owed it please do the right thing and stop being punitive for nothing before i pay that R500 i need to know why and where are the other payments made that are not allocated , please stop being *********** and be professional.....
check in Oct when you disconnected me and check why you reconnected the same day ?? it was because of a payment made
check the r75.00 as well that i paid prompt by your system that i owed it please do the right thing and stop being punitive for nothing before i pay that R500 i need to know why and where are the other payments made that are not allocated , please stop being *********** and be professional.....
LM
Linda M's update03 Nov 2023, 11:19
Reviewer Update
kindly check your system , in Oct you closed it and I had to pay for rain to reconnect wherein advised me to pay the pro-rata and the 75.00 as well which your system wrongly advise me that it was an amount i was supposed to pay , please go and check the system , as why would i pay r750 if it was not because i had paid a pro-rata , get someone to call me and allocate all the payments you received you me as they should show on your system more especially as that day you disconnected in Oct and reconnected , check all those dates as the fact that all payments are not correctly allocated please TREAT YOUR CUSTOMERS FAIR this is not right ,
check in Oct when you disconnected me and check why you reconnected the same day ?? it was because of a payment made
check the r75.00 as well that i paid prompt by your system that i owed it please do the right thing and stop being punitive for nothing before i pay that R500 i need to know why and where are the other payments made that are not allocated , please stop being *********** and be professional.....
check in Oct when you disconnected me and check why you reconnected the same day ?? it was because of a payment made
check the r75.00 as well that i paid prompt by your system that i owed it please do the right thing and stop being punitive for nothing before i pay that R500 i need to know why and where are the other payments made that are not allocated , please stop being *********** and be professional.....