1 reviews | Active since Apr 2010
rain, rain, where are you???
During the last week of January, I lost my modem with a rain SIM card in it. On the website I requested a SIM swap. The new SIM duly arrived on 1 February 2021. Since then, in attempts to have the new SIM activated, I have sent support requests, and have contacted their call centre (spoke with Lerato).
I have also logged a report on "hellopeter". I have only had automated generic responses stating that the SIM will be activated within 2 hours, but could be up to 48 hours! I have also had automated responses stating that an agent will contact me. 12 Days later, and still no SIM activation, and still no agent has called me!
Mosa sends generic "one size fits all" responses on "hellopeter" but no time lines are given.
I've been told that they are busy doing a system upgrade(since February), but how long is that taking? What contingencies are in place to catch up with their backlog?
Please I need my SIM activated TODAY please!
:-(
I apologize for the delay in your sim card activation, We are currently busy with a system upgrade which is what's causing the delay of your sim card activation. our team is working hard on getting everyone's sim card activated. I assure you, I take time to read your review take your ticket number and investigate what is wrong with your ticket and I escalate it to the relevant department.
My sincerest apologies for the frustration.
Regards
Mosa
I apologize for the delay in your sim card activation, We are currently busy with a system upgrade which is what's causing the delay of your sim card activation. our team is working hard on getting everyone's sim card activated. I assure you, I take time to read your review take your ticket number and investigate what is wrong with your ticket and I escalate it to the relevant department.
My sincerest apologies for the frustration.
Regards
Mosa
Received email contact on Saturday, requesting the SIM card number again. Had the card cover locked in my office, so sent number this morning, and was activated around 11am today.
Thanks for eventually sorting it out!
Received email contact on Saturday, requesting the SIM card number again. Had the card cover locked in my office, so sent number this morning, and was activated around 11am today.
Thanks for eventually sorting it out!