Rain ! Rain Rain !good at avoiding clients ya neh!!

Rain may you please get someone to call me ,there was a payment of 250 that I HV made on the 9th Oct 2023 and the one for 75 that ur IVR advised that it was due ,you hv cut off my line basically I HV paid r705 plus 250 plus 75 rand's and because of ur incompetence as the correct amount was supposed to show on ur online payments and instead I HV paid what you asked and you don't even trace the payment you only disconnect and I tried calling since this morning and im told about the outstanding amount ,why are you not getting someone to call me so that I can understand Wich month I didn't pay and why did ur system advise me on wrong amount and what we can do to resolve this Instead of letting me speak to a human being I HV to speak to ur machine ,is this treating ur clients fair?? You connected my line and disconnected it again for what ? And at the end I HV to pay the full amount instead of prorata??? Treat me fair