Rain, Rain go away! Zero Customer Support

Please stay away from these people. No customer support, only *****ing money.

I have been trying and trying to get a single response from your support page with no luck. Calls are not being accepted by you due to lock down.

Here are the ref numbers: ***; ***; ***; ***....

Here is my complaint and request to you on that email sent on August 11 2020:

Good Day

It has been 5 days since I requested information on my query regarding why I was billed for cancelling the 4G sim within the 7 day trial for July. I have not received a response as you claimed 24-48 hours turnaround. I cannot get through on your call center number as you are closed for lock down. The only means of communication with you is via email or social media to which you barely respond to.

I need answers asap to the ffg:

1. Why was the sim reactivated for the remainder of July when I cancelled it on the 20th July you free trial? I do not have proof of this as your website confirmed the cancellation and the option to retract the cancellation was showing on your website. I did not take screenshots and was not expecting any emails confirming such as I do not know what your cancellation of sim communications are as I am a first time user. I was under the impression that all was good as my rain device profile clearly said that the sim was cancelled. This was until I got billed R88.71 prorated for the remainder of July. Why was the sim reactivated to raise this bill? I made it clear in an earlier email that I want to cancel. My wishes were ignored. If you would notice, there was no usage at all since I initially cancelled on 20th July which is consistent with my wishes of cancelling and not utilising your services. Whatever IT glitches you have had should not impinge on my right to cancel.

2. Am I being charged for the whole of August the R250 as I cancelled the sim on 06 August?? Remember that this sim was supposed to be cancelled already and is suddenly active. I should not be charged this amount by you. Nowhere in your policies that I acceded to says that I will be billed for the remainder of the month. I am sorry, a cancelled sim is a cancelled sim. Your website has a "retract cancellation" button. Is the sim still active when I want to clearly cancel? Please explain. Your policies are clear on this and your billing model or T &Cs does not allude to being charged for a cancelled sim for an entire month.

3. Refund my R88.71 or I will get my bank to do it. Please explain why a refund should not be processed by you if you disagree with this.

4. DO NOT bill be unnecessarily for no services rendered in August. I want it in writing that I will not be billed on 01 September. My intentions were clear to cancel. Please honor it. If I am billed, I will reverse it with my bank. It is ************ financial behavior of you to hold my bank account card ransom to deduct whatever you please.

5. For the record, I will take it on your silence should this email not be responded to within your 24-48hr period that: 5.1 I will be refunded R88.71. 5.2 No Charges will be raised for August 2020 and that I will not be charged the R250 unnecessarily. 5.3 My credit status will not be affected in any way should I reverse disputed charges from you. 5.4 No debt collecting agencies or collection fees raised by them will be for my account for any disputed amounts.

Please contact me on 0**********4 should you wish to speak. As I said, your call center is still in lock down and no calls are being taken.

Regards

As can be seen, you have been given the right to reply and nothing is forthcoming.