Rain Rain Go Away, You ain't gonna get your pay

Did not have internet for basically the whole of October, they then wanted to charge me for non-service. So I threatened to sue them, because no one could resolve my issue and I was promised certain things by a Team Leader on the phone that never materialised and they avoided me for a whole month after I complained. They then promised me 2 months free service, which again they somehow managed to mess up and are now trying to charge me money. Do not waste your time with this useless company and there unhelpful staff. I tried to clarify my account with someone named Roman Duze, who when I tried to get specifics of my account, basically told me to go look myself. This is not customer service, if a customer asks you to clarify something, then that is what you do.