Rain Rain go away come back another day when you can offer better service

I used to be on the R250 package, but it was so slow & very intermittent. Working at home now for lockdown, i needed something more reliable. Went up to the R479 package & not much difference. Now with the storms the last few weeks I have no internet at all & sometimes you get a connection when you restart for a few minutes then off again. You can forget about support. No support at all. You complain, it is acknowledged but that is about it. Nobody gets back to you. In the beginning you still had people replying to saying they bouncing of don't know what towers. Now, no support at all but they are very happy to take your money. Surely rain has to conform to certain standards in order to be a ISP? Can anything be done please? & it is not even as if we stream, watch netflix etc. I use it for work & that is it. I am on SARS site 60% of the time & that is it. My son will watch his you tube videos & that is it!