MW
Margot W

1 reviews | Active since Nov 2023

23 Sept 2024, 18:16

Rain, Rain Go away Come back another day, hopefully back immediately

Been trying the last couple of days for them to sort the line out with no avail. The agents just tell me to reset and plug in and out and remove the Sim and reinsert. I have done it all a million times and still. I have missed a day of work because of the pour network quality. RAIN DOES NOT GIVE A FLYING F ABOUT IT'S CLIENTS.

0
Replies (7)
Rain
Rain's reply23 Sept 2024, 18:35
Official
Hi Margot,

Thank you for bringing your connection query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MW
Margot W's update23 Sept 2024, 20:23
Reviewer Update
Can't wait thank you very much
Do we know what the turn around time is?
MW
Margot W's update25 Sept 2024, 07:12
Reviewer Update
Still nothing has been done to correct my network I am going to send you an invoice for all the airtime spent trying to reach the call Centre to resolve this, my days work Los and now another day yet again I am honestly frustrated and very disappointed, one think you are getting a reliable provider. Think again
Rain
Rain's reply25 Sept 2024, 08:17
Official
Hi Margot,

Thank you for bringing your connection query to our attention,

We're sorry your rain experience hasn't been as good as expected.

Regards,
rain.
MW
Margot W's update26 Sept 2024, 07:24
Reviewer Update
Yet Another day without connection I had to buy data from my cell provider Vodacom and Hotspot myself so that I can work Yesterday honestly I am not sure what is going on now payment is due but I have spent hundreds on airtime and data now they want my monthly payment for something that does not even work and cost me valuable time and money at work as the connection or lack there of - I should get this month free I rate
MW
Margot W's update26 Sept 2024, 17:26
Reviewer Update
This does not help I keep spending money with other providers this is crazy will you reimburse me? Or am I getting this month coming at no charge to make up for fees lost?
MW
Margot W's update30 Sept 2024, 10:13
Reviewer Update
Please could someone from Rain accounts call me regarding the credit on account for time that the network was down was told I will be called on Sunday but that did not happen I want the account credited before I pay for the next month